Hunna’s Hideaway – Return & Refund Policy

Effective Date: 06/08/2026

General Policy

We want you to love what you receive from Hunna’s Hideaway. Because our shop includes a mix of made‑to‑order items, small‑batch goods, and stocked inventory, our return policy varies by product type.

If you ever have a concern about your order, please email us at hunnashideaway@gmail.com and we’ll be happy to help.

1. Made-to-Order & Print-on-Demand Items

This includes:

• Print-on-demand apparel

• Mugs, coasters, tote bags

• Other POD accessories

• Some small-batch toiletries/makeup items produced as orders come in

These items are created specifically for your order. For this reason, we cannot accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

If your item arrives damaged or incorrect:

Please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

We will replace the item at no cost to you. If a replacement is not available, we will issue a refund.

2. Stocked Inventory Items

This includes:

• Candles

• Jewelry

• Chocolates

• Teas & coffees

• Tea/coffee accessories

• Home décor items that are not made-to-order

Returns for stocked items

We accept returns on eligible stocked items within 14 days of delivery, provided the item is:

• Unused

• Unopened

• In its original packaging

• In resellable condition

Food items (chocolates, teas, coffees) must remain factory sealed to be eligible for return.

Return shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

3. Non-Returnable Items

• Opened or used food items

• Personalized or customized items

• Digital products

• Gift cards

• Sale or clearance items

• Any POD/made-to-order item unless damaged or incorrect

4. Cancellations

Orders may be canceled within 2 hours of purchase. After that window, production or fulfillment begins and cancellations are no longer possible.

5. Refunds

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Questions or Help

We’re always here to assist. Email us at hunnashideaway@gmail.com and we’ll take care of you.